Frequently asked questions for Owners
The minimum period we manage properties for is 3 months but typically we look to manage properties long-term. If you are living at the property and just going away from time to time and hope to make some extra money during that time unfortunately we're unable to assist you.
We charge a percentage fee as commission on the bookings we generate for you, there is no out-of-pocket cost to owners for using our service and no standing monthly charge or minimum fee. Guests pay for the cleaning charge for their stay so this is not deducted from you income. Our commission percentage is competitive for this industry given the level of hands-on service we provide to our property owners. We don't publish the percentage because we don't want owners to fixate on it; in our written proposal that owners are given following a discussion of their needs and review of their property we spell out the financial details for them clearly. The reason for this and why we don't want owners to fixate on the percentage is because ultimately it is less important than the income we can generate for them from their property. Our fixation is on providing an honest assessment of the potential rental income that could be made rather than inflated figures to grab your attention that may not be achievable in real life.
Yes, absolutely. Advising on set up, what to buy and how to style the property before managing the property for you is all part of our service. You're free to buy whatever you want of course but we can use our experience to help make sure your money is spent in the best areas, buying the best items for longevity and to help ensure your property can generate the best possible income for you.
No, we don't charge for the time involved in setup but we do put a huge amount of effort into to make sure your property is well prepared and ready to receive 5 star reviews. There will be a charge for initial cleaning that will be detailed in the proposal we sent you but as with any items purchased on your behalf for setup this is normally deducted from the first rental income generated for your property to help make sure there are no out-of-pocket costs for you.
This is a very understandable question and it's natural to worry how strangers using your property may cause concern. We've managed thousands of guest stays over many years and have processes in place to help minimise risks such as this right from the first enquiry from guests about booking. To date, those processes have not failed us and guests have treated the properties with the respect we require. As a member of our team normally meets guests on arrival someone other than just a cleaner checks over your property (and the guests!) to make sure all is ok. We do hold a security deposit from guests to act as a deterrent against any damage being caused but we do also recommend property owners take our landlord insurance which specifically covers on short term rentals. To date, none of our landlords have ever needed to make a claim for damage caused by guests but given these policies are not particularly expensive we do recommend they are taken out to add peace of mind. Bookings that come through sites like Airbnb also are covered by additional insurance policies provided by the booking platform.